Nunawading Toy Library Privacy Policy

1. What personal information we collect

We may collect personal information that is reasonably necessary for us to provide our services, manage bookings, and communicate with members and visitors. This may include:

• Your full name
• Your phone number
• Your email address
• Your postal or residential address
• Your bank account name
• Your PayID
• Your BSB number
• Your bank account number

We collect this information when you make a booking, complete an application, contact us, or provide payment or refund details.

2. Why we collect your bank details and refund information

We may collect your bank details where it is reasonably necessary for us to process refunds, including refunds of deposits, bonds, or other amounts that may be returned to you. This may include situations where a booking is cancelled, adjusted, or otherwise results in a refund being payable.

We collect and use your bank account information only for the purpose of making a refund to the correct account, and only for as long as is reasonably necessary to complete that transaction or to meet any legal or regulatory requirement.

3. How we use your information

We use personal information for purposes including:

• Managing memberships, bookings, and reservations
• Processing payments and refunds
• Communicating with you about bookings, account matters, or service updates
• Meeting our legal obligations and responding to lawful requests
• Improving our services and protecting the integrity of our operations

4. Disclosure of personal information

We may disclose personal information to third parties where this is necessary to carry out our functions or where we are required or authorised by law. This may include service providers who assist us with payment processing, email delivery, hosting, or other operational services. We take reasonable steps to ensure that these parties handle your information appropriately and only for the purposes we disclose it to them for.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We store information in a secure manner and take care when transferring or sharing it.

We will not keep your bank details for longer than is reasonably necessary, unless a longer retention period is required by law or we have a legitimate reason to retain them for administrative or legal purposes.

6. Access and correction

You may request access to the personal information we hold about you and ask us to correct any information that is inaccurate, out-of-date, incomplete, or irrelevant. To do so, please contact us using the details below.

7. Australian Privacy Principles

This Privacy Policy is intended to be consistent with the Privacy Act 1988 and the Australian Privacy Principles. Where applicable, we will handle personal information in a way that is open, transparent, and proportionate to the purpose for which it is collected.

8. Contact us

If you have questions, concerns, or a complaint about our handling of your personal information, or if you would like to request access to or correction of your data, please contact us directly through the contact details available on our website.

We take privacy concerns seriously and will review any complaint and respond as reasonably and promptly as possible.